At CashFreed, we strive to provide you with the best experience when it comes to shopping and earning money from home. However, we understand that there may be occasions when you have concerns or refund claims related to the cashback process. We want to ensure that all your concerns are addressed effectively and fairly. Below, we provide important information about the refund claims process:
WHEN CAN I MAKE A REFUND CLAIM?
You can file a refund claim in the following cases:
- Missing Reflected CashBack: If you made a purchase through CashFreed, but the corresponding CashBack has not been reflected in your account within the estimated time for that store or product, you can file a claim so that we can investigate the issue and resolve it.
- Incorrect CashBack: If the amount of CashBack reflected in your account is incorrect or less than expected, you can file a claim so that we can verify the transaction and adjust the CashBack accordingly.
- Unrecorded Transactions: If you made a purchase following all the CashFreed steps, but the transaction was not recorded in your account, you can file a claim so that we can investigate and resolve the issue.
HOW DO I SUBMIT A REFUND CLAIM?
To submit a refund claim, follow these steps:
- Log in to Your Account: Access your CashFreed account using your login credentials.
- Go to the Contact Section: Look for the “Contact” section in the footer menu navigation of your account.
- Complete the Form: Provide complete details about the purchase in question, including the transaction date, store name, amount spent, and any relevant information that can help resolve the claim effectively.
- Attach Proof: If you have proof of the purchase, such as invoices or confirmation emails, attach them to the claim form. This will facilitate the verification process and expedite the resolution of the claim.
- Submit the Claim: Once you have completed the form and attached the necessary proof, submit the claim.
WHAT HAPPENS AFTER SUBMITTING THE CLAIM?
Once you have submitted the refund claim, our support team will review the information provided and conduct a thorough investigation. We will communicate with you through the email registered in your account to keep you informed about the status of the claim and any actions taken.
HOW LONG DOES IT TAKE TO RESOLVE A REFUND CLAIM?
The resolution time may vary depending on the complexity of the claim and the availability of information. We strive to resolve claims in a timely and efficient manner. Generally, you will receive a response within a reasonable timeframe, and if additional time is needed for the investigation, we will keep you informed of any delays.
At CashFreed, we care about your satisfaction and work diligently to ensure that all claims are addressed fairly and transparently. Our goal is to provide you with a positive and reliable experience on our platform.
If you have any additional questions about the refund claims process, please do not hesitate to contact us. We are here to assist you and ensure you have a satisfying experience with CashFreed.